Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Guarantee

  • Each ticket that you submit to our tech assist Dept will be responded to within up to 60 mins. All standard queries shall be taken care of as quickly as possible. However, if the assistance request you have sent us calls for aid from an experienced administrator, we are going to send the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Top–class Customer Assistance Service

  • We’ll be on line for you 7 days a week to provide help and technical support and to help you with any trouble that you could come across when handling your virtual server. We are able to assist you with all pre–configured apps, plus your OS, server administration panel (with respect to the VPS type) and the Web Site Control Panel created completely by our company.

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Web Site Control Panel that is offered at zero cost with your VPS offers you an inbuilt collection of articles. You will find a number of extensive how to content articles and an array of step–by–step video tutorials that display all the common site maintenance responsibilities. You can access them by simply clicking the Help or Video keys in the top right part of each Control Panel section.