Customer Support Channels
A 1–hour Response Guarantee
Offering quality support prompt is our main priority, so that we backup each shared website hosting plan with a one hour ticket reply warranty. As soon as you send a ticket or post a message, our customer help support crew will do all they possible can to provide the most adequate resolution for your case and to provide you with help and advice promptly.
A Top–quality Support Service
Our tech support service is offered by a team of trained techs who are prepared to answer to your issue promptly. You are able to communicate with the technical support staff by opening a support ticket from your Web Site Control Panel or by sending us an e–mail message. On business days, you may also contact us on the phone or take advantage of the online chat option.
An Intuitive Help Section
eMajal has included a complete practical knowledge base into the Control Panel to assist you to receive practical step–by–step guidance at any time. Each area of the Control Panel has its own contextual help area presenting a variety of how–to posts. We have also made video lessons to give you a better visual representation of the correct way to complete any presented procedure.