Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be dealt with in maximum one hour after the ticket or e–mail is submitted. If your case needs further assistance from an administrator, we’ll direct the support ticket or the email to the person on duty, right away and will leave a note to notify you that more time will be needed for reaching a solution. If you order the Managed Servers package, all of the server management tasks included there will be completed whenever you desire.
An Excellent Customer Service
- We will be online for you 24/7 to respond to any questions that you may have related to our Web Site Control Panel and any of the applications that we have installed for your convenience on the dedicated web hosting server. If you also require help with server admin tasks, you can examine our Managed Servers package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, plus software installation and troubleshooting services.
A User–Friendly Help Section
We have provided the Web Site Control Panel with an in–depth knowledgebase, which includes extensive explanations of all its features and functionalities. Plus, we have made exhaustive video tutorials that will further instruct you how to perform a particular action or troubleshoot a commonly experienced problem. All the help articles and the tutorial videos are readily reachable from every Web Site Control Panel section via the Videos and Help buttons situated in the upper right corner.