The access to the customer and technical support that a shared website hosting company offers will tell you a lot for the services which they supply as well. In the event that you are allowed to use just emails and / or tickets, you have most likely come across some reseller and not the web hosting provider. If this is the case, you'll probably have to wait for several days to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for extra assistance. When the supplier offers different ways of communication with fast response time that are available at any moment, they're almost certainly the top provider, not just a reseller. So you will receive well-timed assistance and top-notch support because they'll have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it is always better to have the option to communicate with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all our shared website hosting plans are round-the-clock, which means that you can forget about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket on top of the other three options for contact. You'll be able to select the most suitable way to contact us depending on where you are or what equipment you are using. We are able to assist you for almost any webhosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 technical support services even on official holidays. Your websites will be available all of the time and so will we. With numerous connection options, you can choose the most convenient method to get in touch with us and inquire about our services if you don't have an account yet, or get assistance in case you're already one of our customers. You're able to phone us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour reply time warranty, although it rarely takes over 20 mins to get assistance irrespective of the nature of the issue. Using our customer and technical support services, we will be available for you every time you need us, not a few days after that.

24/7 Customer Support in VPS Servers

Using our VPS servers, you will not need to wait for more than 1 hour in order to receive help for any situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the support tickets which you open through your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local telephone numbers in a number of countries worldwide plus a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the numerous methods of communication, so regardless what your question or problem is, there is always someone to help you right away. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time guarantee, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so if you open a ticket via your billing account or you send an email message regarding any problem with the server or the pre-installed software on it at any time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the better option when the matter involved needs a longer period of time to be resolved or when it should be forwarded to our administrators, since it is far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.