Phone Support in Shared Website Hosting
All of our shared website hosting packages include telephone support 14 hrs a day even on public holidays, therefore if you do not have an account yet, you can phone us and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you can contact the telephone number which is closer to you. In case you are a current customer, we will assist you timely with any kind of general and billing issues as well as with numerous technical matters so as to save you time and efforts - we are aware of the fact that sometimes it is quicker to talk to a live person so as to get things done without delay. Of course, some situations simply cannot be managed on the telephone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we supply include live phone support for 14 hours a day. If you wonder which package is appropriate for your websites, you'd like to find out more about the package's specs or you'd like to have any other kind of info on our services, you'll be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. In case you currently own an account, you can get in touch with us about general and sales issues, although we're often able to help with a lot of technical issues as well. For strictly tech issues you will have to take advantage of our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the best option when your trouble needs additional time to be solved or it has to be escalated to our sysadmins.