If you’ve got a site, a problem could always emerge and it doesn’t necessarily need to be connected to the web hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some crucial content could be modified or deleted by mistake. Irrespective of what the essence of the problem may be, you’ll need to get in touch with the respective help desk team and request them to recover a backup or to assist you in dealing with the problem that you are confronting. How quickly they will do that will determine the period of time that your websites will be unreachable. For specific sites such as social networking websites or online shopping portals, a continual outage period too often means lost customers and money. With that said, it’s very important to use the services of a hosting company that offers not only a very good support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to get an answer to a customer support ticket or an email. Irrespective of when you contact us, we will lend you a hand within maximum one hour with any technical and pre-sales inquiries you might have. As a matter of fact, our actual response time scarcely ever surpasses 20 to 30 minutes. As we are working 24/7/365, you will always obtain assistance in a timely manner and we know just how critical this is in the online world. As soon as you contact us, we will reply to your questions. In case you stumble upon any technical difficulty, we will handle it on your behalf, or we will supply you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take advantage of our unbelievably fast support services. You will receive a reply to any trouble ticket submitted through the web hosting Control Panel or e-mail sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes substantially less time to examine and resolve a problem. We will supply you with more info if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or public holidays, the response time will be the same and considering that our support team is available to you around the clock, you will obtain instant assistance for practically any billing, general or technical issue whatever the hour.