Live Chat Support in Shared Website Hosting
In addition to the phone and ticket support, we provide live chat support too. You will be able to contact us every day, which includes weekends and holidays, and we will give you more information about the shared website hosting that we provide if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for strictly tech matters you need to open a ticket to our technical support team, since such issues will require additional time to be taken care of, you may still contact us on the live chat for some tech information. To give you an example, we are able to help you set up an email address in your email client or troubleshoot multiple problems, saving you a long time. Even when our telephone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our prospective and current customers. In case you're searching for a new website hosting account, you're able to chat in real time to one of our representatives and obtain more details about our semi-dedicated servers in order to pick the right plan for your sites. In case you already own an account with us, we will assist you in a timely manner with general, billing and 1st level technicalmatters. Even though in some cases you will have to open a support ticket as there're issues that cannot be resolved through a live chat, we will be able to help you with lots of common tasks, such as setting up an e-mail account in an email client or forwarding one domain name to another one. Thus, you will get prompt assistance and you will save a long time.