Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our shared website hosting isn’t separate from the hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you will be able to access it at any given time with only several mouse clicks, without the need to leave your account. The ticketing system comes with a quick-search box, so you can track down the status of any support ticket that you’ve opened in the past, if you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to handle a particular problem before you actually open a ticket. The response time is no more than sixty minutes, which goes to say that you can obtain prompt assistance at any time and if our technical support staff advises you to do something inside your hosting account, you can do it instantaneously without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you want to contact our technical support team representatives, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform like you will have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without any hassle and to search through older tickets using a clever search filter. In addition, you’ll be able to check the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can carry out all of the aforementioned procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that if you experience any predicament or have a query, you can touch base with our support engineers and solve the particular issue in no more than 1 hour via a single support platform.