There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. This is the easiest communication method for different reasons. In the event that no client support staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Also, you can copy ‘n’ paste extensive bits of information without the need to worry about spelling errors, and in case a specific problem needs more time to be solved or a number of replies must be exchanged, all the info will be in the exact same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide information or to follow directions, you’ll have to use at least 2 separate admin consoles and this number can increase if you desire to administer a couple of domains. Additionally, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we use for our shared website hosting isn’t separate from the hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you will be able to access it at any given time with only several mouse clicks, without the need to leave your account. The ticketing system comes with a quick-search box, so you can track down the status of any support ticket that you’ve opened in the past, if you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to handle a particular problem before you actually open a ticket. The response time is no more than sixty minutes, which goes to say that you can obtain prompt assistance at any time and if our technical support staff advises you to do something inside your hosting account, you can do it instantaneously without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you want to contact our technical support team representatives, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform like you will have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without any hassle and to search through older tickets using a clever search filter. In addition, you’ll be able to check the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can carry out all of the aforementioned procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that if you experience any predicament or have a query, you can touch base with our support engineers and solve the particular issue in no more than 1 hour via a single support platform.