Many people who begin using their first web hosting account, or switch companies, usually have questions regarding how given procedures are completed or stumble upon obstacles when setting up various things, including emails, website settings, and so on. That’s the reason why, some companies have compiled documentation with the most common questions and problems in order to help their clients get info swiftly and easily. Consequently, the customer support staff can spend more time on actual problems that certain customers may be experiencing, since the solution for the minor things will be available online and customers will be able to fix them without contacting the customer service staff. Having detailed documentation is vital, particularly for new users with no past experience, as the hosting service involves loads of functions and lots of people can become perplexed about what to do. A good knowledge base can both help you do the procedures that you need and discover how the web hosting service functions in general.

Extensive Online Documentation in Shared Website Hosting

All shared website hosting that we are offering feature an elaborate knowledge base where you can find everything you may ever need to know in regards to your hosting account. Regardless of whether you wish to set up a new MySQL database, to redirect a domain by means of an .htaccess configuration file or to create an email address on your computer or hand-held device, you can just read our step-by-step help articles and all the information that you need will be there. When you go to a specific section of your Hepsia Control Panel, you can see articles that are associated with the features that you can access through it. If you want to see the full collection of articles and get informed about all the features that Hepsia is offering, or only to read generic info about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our very best to encompass any complication that you could encounter, but in case you don’t find what you are searching for, you can always get in touch with us, as our tech support engineers are working 24 hours a day.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include detailed technical documentation where you will find information on all the features that our custom-created Hepsia hosting Control Panel comes with, plus solutions to different questions and complications that you could bump into. All installation guides feature detailed specifications, which suggests that you will not have to worry about missing something if you’d like to export a MySQL database, for instance. The troubleshooting articles include a range of viable causes of specific problems and the solution for each of them, so if you are unable to send emails even though you have the correct SMTP server settings, for example, you can quickly discover what the reason for this could be and rectify the problem with a couple of mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you will be able to find related articles in every section. If you’d rather examine all help articles, you can use the Help menu, which is located in the upper right corner of the page.